It’s a terrible feeling. You try to log into your Free Fire account to play a few rounds with your friends, but your password doesn’t work. It’s even worse when you realize your account has been hacked. All your hard work, your cool skins, and your high rank could be gone. But don’t worry, there is a way to get it back.

The short answer is to contact Garena's official support team directly. You'll need to provide them with as much information as possible to prove the account is yours. This is the only official and safe way to recover your account.

I remember the panic when it happened to me a few months ago. I had just bought the new elite pass and was excited to show off the new gear. I entered my password, and it said "incorrect." My heart sank. I thought I had lost everything I had spent years building up. Thankfully, I followed the steps below and got my account back within a couple of days.

Steps to Recover Your Hacked Account

Getting your account back is a step-by-step process. Follow these instructions carefully. The more information you can give, the faster you’ll get your account back.

1. Gather Your Account Information: Before you do anything else, you need to collect all your account details. This is the most important step. You will need your in-game name (IGN) and, most importantly, your Free Fire ID number. If you don't know your ID, ask a friend to check their friend's list for your profile. You can learn more about finding this in our guide on how to find your Free Fire ID. Any receipts from past diamond purchases will also be a huge help.

2. Go to the Official Garena Support Website: Do not trust any other websites that claim they can recover your account. They are likely scams. Go directly to the official Garena Free Fire support page.

3. Submit a Request: On the support website, you'll need to submit a ticket or a request. Look for an option that says "Account Issue" or "Hacked Account."

4. Fill Out the Form: You will be asked to fill out a form with your account details. This is where the information you gathered in the first step comes in handy. Be as detailed as possible. Explain what happened and when you first noticed you couldn’t log in. My friend had his account stolen last year, and he wrote a whole story about how he clicked a bad link. The support team said his detailed story helped them track the hacker faster.

5. Wait for a Response: After you submit the form, you’ll have to wait. Garena’s support team will look into your case. This can take a few days, so be patient. They will contact you through the email you provided in the form.

To avoid this happening again, always use a strong, unique password and never share your account details with anyone. Also, enable two-factor authentication if you have your account linked to Facebook or Google.

Once you get your account back, you might want to celebrate with some new in-game items. If you're looking to make in-app purchases safely, you can use Playstorm to play fun games and earn points. You can then redeem those points for Google Play or Apple App Store gift cards to use in Free Fire.