There’s nothing more frustrating than settling in for a relaxing session of Candy Crush, only to find the app isn’t working. You’re ready to match some candies, and the game just won’t load. It’s a common problem, and usually, it’s a quick fix.

So, why is Candy Crush not working? The most common reasons are a poor internet connection, an outdated app, or not enough storage on your device. It could also be a problem with the game's servers, which is out of your hands.

Common Reasons Why Candy Crush Isn’t Working

Here are some of the most common reasons why Candy Crush might not be working, and how to fix them:

• Check Your Internet Connection: This is the most common culprit. I remember being on a train once, trying to pass the time with a few levels of Candy Crush. The game kept freezing and crashing. I realized it was because the train's Wi-Fi was so spotty. If you're having trouble, try switching from Wi-Fi to mobile data, or vice-versa. A stable connection is key.
• Update the App: An outdated app can cause all sorts of problems. Developers regularly release updates to fix bugs and improve performance. Head over to the App Store or Google Play Store and see if there’s an update available for Candy Crush.
• Free Up Storage Space: If your phone is packed to the brim with photos, videos, and apps, it can slow everything down, including Candy Crush. Try deleting some old files you no longer need. I had an old phone that would lag terribly whenever I played. After I cleared out a bunch of old photos and unused apps, the game ran much smoother.
• Clear the Cache: The app’s cache can sometimes become corrupted, which can lead to crashes and other issues. Go to your phone’s settings, find Candy Crush in the list of apps, and clear the cache. Don’t worry, this won’t delete your progress.
• Server Issues: Sometimes, the problem isn’t on your end. The Candy Crush servers might be down for maintenance or experiencing technical difficulties. In this case, there’s not much you can do but wait. You can check their official social media pages for any announcements.
  

If you’ve tried all of these things and Candy Crush still isn’t working, you might need to contact King’s customer support for more help.

While you're waiting for Candy Crush to get back up and running, why not check out some of the other fun games on Playstorm? You can earn gems by playing and then redeem them for gift cards to the App Store or Google Play. That way, when Candy Crush is working again, you can treat yourself to some in-app purchases.