Getting banned from your PUBG Mobile account can be super frustrating, especially when you've spent hours leveling up and collecting cool gear. It feels like all that hard work has gone down the drain. But don't worry, there might be a way to get your account back.

The short answer is that you can try to unban your PUBG Mobile account by submitting an appeal to the customer service team. You can do this through the in-game login screen. It's not a guarantee, but it's your best shot at getting back into the action.

Why Did My Account Get Banned?

There are a bunch of reasons why your account might have gotten banned. Most of the time, it's because a player has broken the game's rules. Here are some of the most common reasons:

• Using Cheats or Hacks: This is the biggest no-no. Using any kind of third-party software to give you an unfair advantage, like aimbots or wallhacks, will get you banned almost instantly. I remember one time, a teammate of mine suddenly started getting headshots from across the map. It was super suspicious, and sure enough, his account was gone the next day.
• Teaming Up with Cheaters: Even if you're not cheating yourself, playing with someone who is can get you in trouble. PUBG Mobile is pretty strict about this to keep the game fair for everyone.
• Verbal Abuse: Being toxic in the chat can also lead to a ban. It’s important to be respectful to other players, even when you're in a heated match.
• Exploiting Bugs: If you find a bug in the game that gives you an advantage, and you keep using it, that's against the rules. It’s best to report any bugs you find instead.

How to Appeal a Ban in PUBG Mobile

If you think your account was banned by mistake, you can file a claim to have it reviewed. It's a pretty straightforward process.

1. Open PUBG Mobile: When you try to log in, you'll see a message telling you that your account has been banned.

2. File a Claim: On that same screen, there should be an option to "File Claim" or "Appeal". Tap on that.

3. Explain Your Case: You'll need to write a message explaining why you think the ban was unfair. Be honest and polite. If you have any proof, like screenshots or videos, mention that you have them. I had a friend who got a temporary ban because of a connection issue that made it look like he was lagging on purpose. He explained the situation clearly in his appeal, and they lifted the ban in a couple of days.

4. Wait for a Response: After you submit your appeal, you'll have to wait for the support team to get back to you. This can take a few days, so be patient.

It's important to know that getting your account unbanned isn't always possible, especially if you were cheating. But if you were banned unfairly, there's a good chance you can get it back. While you're waiting for a response, you could always check out other battle royale games like Garena Free Fire. If you're wondering which one is better, you can read our comparison of Free Fire vs PUBG Mobile.

And hey, if you do get your account back and want to make some in-app purchases for new skins or a Royale Pass, did you know you can earn gift cards just by playing games? With Playstorm, you can play fun mobile games and earn points that you can redeem for Google Play or Apple App Store gift cards.